To set expectations on turnaround time and plan accordingly.
5. **Are your technicians certified or experienced in handling my specific computer brand or model?
To know whether they provide the convenience of coming to your location or if you need to arrange transportation of your device.
4. **How long does the average repair take, and can I have a t...
To get clarity on costs and any guarantees of service satisfaction or warranties on replacement parts.
3. **Do you offer on-site repairs, or do I need to bring my computer to your location?
To understand the range of services offered and ensure they align with your specific problem.
2. **What are your diagnostic and repair rates, and are there any service guarantees?
- Clarity on costs upfront can prevent surprise charges and help you budget for repairs.
5. **Are your technicians certified or have specific qualifications related to computer repair?
- Knowing if there is a warranty can give you peace of mind regarding the quality and durability of the repair work.
4. **What are your pricing structures, and do you offer any diagnostic servi...
- This helps set expectations for how long you'll be without your device and whether you can get faster service if needed.
3. **Do you provide any warranties or guarantees for your repair work?
- Understanding the expertise and scope of services can help determine if they can handle your specific problem.
2. **What is your turnaround time for typical repairs, and do you offer any expe...
