**What types of mobile devices are supported?
- Assess if the service offers educational resources to empower users to solve minor problems and make the most of their devices. 5. **What pricing models are available, and are there customiza...
- Knowing when and how quickly support can be accessed is essential for planning and handling urgent issues. 4. **Does the service include training or resources for employees to better understa...
- It's crucial to understand the protocols in place to protect sensitive information during remote access or in-person support. 3. **What are the response times and availability of support serv...
- This includes understanding support for various smartphones, tablets, and possibly different operating systems such as Android, iOS, and Windows Mobile. 2. **How does the support service ensu...
**What types of mobile devices and operating systems does the IT support service cover?
- It’s critical to understand the strategies and technologies used by the IT support team to ensure data protection and compliance with relevant regulations. 5. **How are updates and patches ma...
- This question clarifies the methods of support delivery and whether physical presence is possible when required. 4. **What security measures are in place to protect sensitive information on m...
- Understanding the service level agreements (SLAs) for response and resolution times can help in assessing the efficiency and reliability of the support service. 3. **Do you offer remote troub...
- This question helps determine the range of devices, such as smartphones, tablets, and laptops, that the IT support service can handle. 2. **What are the response times for urgent issues versu...