**What types of mobile devices and operating systems do your IT support services cover?
- This helps determine the range of devices and platforms the service can support, such as iOS, Android, or Windows-based devices. 2. **What are your response times and service level agreements...
- Understanding the expected response time and SLAs will give you an idea of how quickly you can expect issues to be addressed and resolved. 3. **Do you offer remote troubleshooting and support...
- This question clarifies whether the service can provide immediate remote assistance or if they require physical access to the device. 4. **How do you handle data security and privacy for mobi...
- It's crucial to know how the IT support service protects sensitive data, especially if they need access to devices with confidential information. 5. **Do you provide any training or resources...
**Scope of Services**?
**What types of mobile devices are supported by your IT service, and are there specific operating systems that you specialize in?
- This question helps understand if the service covers a range of devices like smartphones, tablets, and both iOS and Android platforms. 2. **How do you ensure data security and privacy for mob...
- It's important to know what measures are in place to protect sensitive information on mobile devices, such as encryption and secure access protocols. 3. **What is your process for handling em...
- This question targets the efficiency and reliability of support when urgent issues arise, and how quickly they can expect a resolution. 4. **Do you offer mobile device management (MDM) soluti...