**What range of devices and operating systems does your Mobile IT support service cover?
- Understanding whether the service supports Android, iOS, Windows Mobile, and other operating systems is crucial for ensuring comprehensive coverage. 2. **How does your Mobile IT support handl...
- Given the importance of data security on mobile devices, it’s important to know what measures are in place to protect sensitive information and adhere to privacy regulations. 3. **What are th...
- Knowing the service hours, whether it is 24/7, and average response times can help set expectations for how quickly issues might be resolved. 4. **Can you provide examples of common issues yo...
- Understanding the types of problems commonly addressed and the troubleshooting processes can give insight into the efficacy of the support service. 5. **What is the pricing structure for your...
What types of mobile devices and operating systems does your IT support service cover, and do you offer support for both iOS and Android platforms?
How does your mobile IT support service handle data security and privacy, especially when accessing sensitive corporate information remotely?
Can you provide examples of how you troubleshoot common mobile device issues remotely, and what tools or platforms do you use for remote support?
What is your service level agreement (SLA) for response and resolution times, and do you offer 24/7 support for urgent mobile IT issues?
How do you ensure that your IT support staff remains updated with the latest mobile technology trends and device updates, and do you provide training or educational resources for users?