What qualifications and certifications do the technicians have, and how experienced are they in handling both hardware and software issues?
What is the typical turnaround time for repairs, and do you offer any kind of expedited service for urgent issues?
Do you provide a detailed diagnostic report and a cost estimate before proceeding with repairs, and are there any fees associated with diagnostics?
What types of repair services do you offer, and are there any specific brands or models that you specialize in or have limitations with?
What warranty or guarantee do you offer on both the parts used and the repair work itself, and what does the warranty cover specifically?
