How important is it for a customer service phone operator to have in-depth knowledge of the company's products or services, and what ongoing training might be necessary to keep their knowledge up to date?

How important is it for a customer service phone operator to have in-depth knowledge of the company's products or services, and what ongoing training might be necessary to keep their knowledge up to date?
Admin 3 days, 2 hours ago in Customer service phone operator
0 Answer(s)
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